Refund policy
Return & Refund Policy
Thank you for shopping at BB Trends. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
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Return Window: You have 30 calendar days from the date you receive your item to request a return.
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Item Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging with all tags attached.
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Proof of Purchase: A receipt or proof of purchase is required to process your return.
2. Non-Returnable Items
Certain types of goods cannot be returned, including:
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Gift cards
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Final sale / Clearance items
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Personal care or hygiene items (e.g., intimates, beauty items if opened)
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Customized or personalized products
3. Exchanges
We only replace items if they are defective, damaged, or if you received the wrong size/item. If you need to exchange an item for the same product, please contact us at [barnabastechsports7@gmail.com].
4. Refunds
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Once we receive and inspect your returned item, we will send you an email notification to confirm receipt.
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We will notify you of the approval or rejection of your refund based on the item's condition.
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If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.
5. Return Shipping
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You will be responsible for paying your own shipping costs for returning your item unless the return is due to an error on our part (e.g., defective or incorrect item received).
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Shipping costs are non-refundable.
6. How to Start a Return
To initiate a return, please contact our customer support team at [barnabastechsports7@gmail.com] with your order number and the details of the item(s) you wish to return.